Privacy Policy
Last updated: January 4, 2026
1. Introduction
IV Drip Bali 24 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile IV therapy services or visit our website ivdripbali24.com.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
When you book our services, we may collect:
- Full name
- Phone number (including WhatsApp)
- Email address
- Location/address for service delivery
- Payment information
2.2 Health Information
To provide safe medical services, we collect:
- Current symptoms and health concerns
- Medical history relevant to treatment
- Allergies and current medications
- Vital signs taken during consultation
- Treatment records
2.3 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Device information
- Referring website
3. How We Use Your Information
We use your information to:
- Provide and coordinate IV therapy services
- Communicate with you about appointments and services
- Process payments
- Provide insurance documentation
- Improve our services and website
- Send service-related communications
- Comply with legal and regulatory requirements
- Ensure patient safety and quality care
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Medical Staff: Licensed nurses and doctors providing your care
- Insurance Companies: When you request documentation for claims
- Legal Authorities: When required by law or to protect rights and safety
- Service Providers: Third parties who assist our operations (payment processors, communication platforms)
5. Data Security
We implement appropriate security measures to protect your personal and health information, including:
- Encrypted data transmission (SSL/TLS)
- Secure storage systems
- Access controls for medical records
- Regular security assessments
6. Your Rights
You have the right to:
- Access your personal and health information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Request a copy of your treatment records
7. Cookies and Tracking
Our website uses cookies and similar technologies to improve user experience and analyze website traffic. We use:
- Google Analytics for website analytics
- Google Tag Manager for tracking implementation
- Essential cookies for website functionality
You can control cookie preferences through your browser settings.
8. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Medical records are retained in accordance with Indonesian healthcare regulations.
9. Children's Privacy
Our services are intended for individuals 12 years and older. We do not knowingly collect information from children under 12 without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
- WhatsApp: +62 822 3082 1313
- Email: info@ivdripbali24.com
- Address: Jl. Pantai Bingin No. 15, Pecatu, Bali 80361, Indonesia