Terms of Service
Last updated: January 4, 2026
1. Acceptance of Terms
By accessing our website or using our mobile IV therapy services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
2. Medical Disclaimer
Important Medical Notice:
- Our IV therapy services are wellness and supportive treatments, not substitutes for emergency medical care.
- Always consult with your primary healthcare provider for serious medical conditions.
- If you experience a medical emergency, call emergency services (118/119 in Indonesia) immediately.
- Our services do not diagnose, treat, cure, or prevent any disease.
- Individual results may vary based on health status and other factors.
3. Services Description
IV Drip Bali 24 provides mobile intravenous (IV) therapy services in Bali, Indonesia. Our services include:
- Hydration therapy
- Vitamin and mineral infusions
- Hangover recovery treatments
- Digestive support (Bali Belly treatment)
- Jet lag relief
- Wellness and immunity support
All treatments are administered by licensed medical professionals (nurses with valid STR certification) using BPOM-approved medications and equipment.
4. Eligibility
To use our services, you must:
- Be at least 12 years old (minors require parental consent)
- Provide accurate health information during consultation
- Disclose all relevant medical conditions, allergies, and medications
- Be located in our service areas in Bali
- Consent to treatment after being informed of risks and benefits
5. Booking and Cancellation
5.1 Booking
Bookings can be made via WhatsApp, phone, or our website. We aim to arrive within 20-25 minutes of confirmed booking.
5.2 Cancellation
- Free cancellation if made before our team departs
- A call-out fee may apply if cancelled after team dispatch
- No-shows may be charged a cancellation fee
6. Pricing and Payment
- All prices are displayed on our website and quoted before service
- Prices are in Indonesian Rupiah (IDR)
- All-inclusive pricing - same price 24/7
- Payment is due upon completion of treatment
- We accept cash, credit cards, and bank transfers
7. Medical Consent
Before receiving treatment, you will be asked to provide informed consent. This includes:
- Understanding the nature of the treatment
- Acknowledging potential risks and side effects
- Confirming you have disclosed all relevant health information
- Agreeing to follow post-treatment instructions
Our medical team reserves the right to refuse treatment if they determine it is not appropriate for your condition.
8. Insurance Documentation
We provide full documentation for travel insurance claims upon request. Coverage depends on your specific insurance policy. We are not responsible for claim outcomes.
9. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, or consequential damages
- Our liability is limited to the amount paid for the specific service
- We are not liable for outcomes related to undisclosed health conditions
- We are not responsible for pre-existing conditions or their progression
10. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of IV Drip Bali 24 and is protected by copyright laws. Unauthorized use is prohibited.
11. Governing Law
These Terms of Service are governed by the laws of the Republic of Indonesia. Any disputes shall be resolved in the courts of Bali, Indonesia.
12. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of modified terms.
13. Contact Us
For questions about these Terms of Service, please contact us:
- WhatsApp: +62 822 3082 1313
- Email: info@ivdripbali24.com
- Address: Jl. Pantai Bingin No. 15, Pecatu, Bali 80361, Indonesia